REFUND POLICY

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Remember we do not offer return on magazine publication.

You are eligible for a return and full refund If you have received the incorrect item or if it arrives damaged. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.Please contact our customer support at contact@frame60.com and we are happy to assist you with your request.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at frame60magazine@gmail.com and we are happy to assist you.

Exchanges (if applicable)

We only replace items if they are defective or damaged. 


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact us at contact@frame60.com to get the return authorization number and we are happy to assist you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.